Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this policy.
1. Who We Are
We are a mortgage brokerage providing credit assistance and home loan services in Australia.
If you have any questions about this Privacy Policy, you can contact us at:
- Email: [email protected]
- Phone: 0477 791 010
2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Date of birth
- Contact details (email, phone number, address)
- Employment details
- Income and financial information
- Credit history information
- Identification documents (e.g., driver's licence, passport)
- Property and asset information
- Liabilities and expenses
We may also collect sensitive information where required, such as health information for certain insurance-related products, but only with your consent.
3. How We Collect Personal Information
We collect personal information in several ways, including:
- When you complete online forms
- When you contact us by phone or email
- During meetings or consultations
- Through third parties such as lenders, credit reporting bodies, or referrers (with your consent)
- Through our website using cookies and analytics tools
4. Why We Collect Your Information
We collect and use your personal information to:
- Assess your eligibility for credit products
- Provide credit assistance and mortgage broking services
- Submit loan applications to lenders
- Verify your identity
- Comply with legal and regulatory obligations
- Communicate with you about your application
- Improve our services and website
5. Disclosure of Personal Information
We may disclose your personal information to:
- Banks and lenders
- Credit reporting bodies
- Mortgage insurers
- Valuers and settlement agents
- Aggregators and compliance service providers
- IT and cloud service providers
- Government and regulatory bodies where required by law
We will only disclose your information where it is necessary to provide our services or where required by law.
6. Overseas Disclosure
Some of our service providers may store data overseas, including cloud-based storage providers. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps include secure servers, password protection, encryption, and restricted staff access.
8. Access and Correction
You have the right to request access to the personal information we hold about you.
You may also request correction of any inaccurate, incomplete, or outdated information.
To request access or correction, please contact us using the details provided above.
9. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve your browsing experience and understand how users interact with our website.
You can disable cookies through your browser settings, but this may affect website functionality.
10. Complaints
If you believe we have breached your privacy rights, you may lodge a complaint with us in writing.
We will respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
Website: https://www.oaic.gov.au
Phone: 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Last updated: February 19, 2026